FAQ AND CUSTOMER SERVICE

ask us anything

(1)The basic manufacturing principle of Precision E&M is to use international brand components as much as possible. Almost 95% to 100% of the components of coffee roasting machine electric are made by ADDKA>, OMRON>, etc. In this case, our foreign clients will not worry about the lifespan and replacement issues in the future. 

(2)In product and program design, we adhere to simplicity and ease of use. After all, the purpose of automation is to save labor costs not to create operation costs. This is why we are considered one of the great coffee roasters.

Precision E&M’s salesmen are not only sellers but also seasoned engineers. They could help you a lot in providing the best solution and proper coffee roaster machine commercial. Precision E&M provides integrated solutions for clients. Besides providing high-quality coffee beans roaster, and in-time online after-sale service, we could help customers solve pickup problems with machine for roasting coffee beans.

Please tell us the capacity and requirements. We recommend the most suitable coffee roaster to you.

The production time of different coffee roaster machine ranges from 10 days to 30 working days. As for shipping issues, there are different shipping ways for options. For most countries, we could help clients to do Door to Door shipping service. Air shipping is fast but expensive, it’s a good choice for urgent orders, it only takes 7-10 days max. Sea shipping is the most economical shipping way, depending on different destination seaports, the shipping times range from 15 to 45 days.

We have a 1-year guarantee for all the coffee roasters. If any components are broken during 1 year, we will send replacements to clients for free by express. And we will take videos to teach you how to replace it. Also, we have several service centers in different countries. We offer lifetime technical support. Since we adopt international components, clients can easily source spare parts locally after 1 year.

We will provide the installation video for the coffee roaster. It’s easy to operate and we will provide answers about coffee roasters to any question.

We have customer success cases in most countries. Suppose we get permission from a customer who imports a coffee bean roaster from us.

We have been certified by reputable certification bodies.

Once the coffee roaster is finished, we will send a test video to you. Of course, you can come in person or hire a third-party organization to inspect our coffee roasting machine factory.

Payment<= 1000 USD, 100% in advance. Payment>= 1000 USD, 30% T/T in advance, balance before shipment.

CUSTOMER SERVICE

We provide you with the best service

7/24 online after-sales support for overseas clients

Overseas after-sales service centers

Overseas on-site installation and training

One year free warrany and lifetime technical support

Free process design and site planning

Machine test before shipment